Privacy Policy & Terms & Conditions
Effective Date: May 26, 2026
Upstream Prevention values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect member information when you interact with our business, including through our website, phone, email, and SMS/text messaging services.
Information We Collect
We may collect the following types of information from individuals who engage with our programming or services:
- Name
- Mobile phone number
- Email address
- Mailing or billing address
- Payment information (when applicable)
- Communication preferences
- Any other information you voluntarily provide to us
How We Collect Information
We may collect information through:
- Website contact or donation forms
- SMS/text message opt-ins
- Phone calls
- Email communications
- Service agreements or contracts
- In-person interactions
- Payment processing systems
How We Use Your Information
We use member information to:
- Provide requested services
- Send service updates and notifications
- Respond to inquiries and support requests
- Send SMS/text messages related to your membership or involvement in initiatives
SMS/Text Messaging
By providing your mobile phone number and opting in, you agree to receive informational text messages related to your questions, services, and your relationship with Upstream Prevention, Inc.
Message frequency may vary. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP, UNSUBSCRIBE, or QUIT to any message. For assistance, reply HELP or contact us directly at (317) 824-9617 or info@upstreamprevention.org.
Information Sharing
We do not sell, rent, or share individual contact information with third parties or affiliates for marketing or promotional purposes.
We may share information with trusted service providers only as necessary to support essential business operations, such as payment processing, scheduling systems, website hosting, or communication services.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Data Security
We take reasonable measures to protect member information from unauthorized access, disclosure, or misuse.
Accessing or Updating Your Information
Members may request access to, correction of, or deletion of their personal information by contacting us using the information below.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Upstream Prevention
530 US 31 S Greenwood, IN 46142
Phone: (317) 824-9617
Email: info@upstreamprevention.org
Website: https://upstreamprevention.org/contact/
Terms & Conditions
Program Description
By texting JOIN and providing your mobile phone number to opt in, you agree to receive informational SMS and/or MMS text messages related to your questions, services, and your relationship with Upstream Prevention, Inc. The messaging program consists of standard informational and account notification text messages.
Carriers are not liable for delayed or undelivered messages.
Message Frequency
Message frequency varies based on customer interaction, account activity, service updates, and promotional preferences.
Fees
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Opt-Out
You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Privacy
If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Help
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@upstreamprevention.org.
Phone: (317)824-9617
Email: info@upstreamprevention.org
Website: https://upstreamprevention.org/contact/
Information collected through the messaging program is subject to our Privacy Policy available at https://upstreamprevention.org/about/transparency/
Business Text Messaging Program Template
Opt-In Process
We collect opt-in consent from our contacts through a paper registration form. Individuals provide their phone number and check a box indicating they agree to receive text messages from us. The form clearly states that by signing up, they consent to receive messages from our organization.
We also disclose the types of messages they may receive, the expected message frequency, any applicable message and data rates, and instructions on how to opt out or get help.
We do not share mobile opt-in information with third parties. Our Privacy Policy and Terms & Conditions are available upon request.
Text JOIN to (463) 240-6425 to receive text messages from Upstream Prevention
By texting JOIN, you agree to receive text messages from Upstream Prevention. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Privacy Policy: https://upstreamprevention.org/about/transparency/.
Initial Opt-In Confirmation Message
You have successfully opted in to receive text messages from Upstream Prevention, Inc. Message frequency may vary. On average, 1-2 messages per month. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out.
HELP Response Message
Thank you for reaching out to Upstream Prevention, Inc. What can we help you with today? Call 3178249617 or email info@upstreamprevention.org for support. Reply STOP to opt out.
STOP Response Message
You have successfully opted out of receiving text messages from Upstream Prevention, Inc. You will receive no further messages. To opt back in, reply SUPPORT, YES, or START.
Additional Opt-Out Keywords
The following keywords should be recognized as opt-out requests:
STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT
Message Types and Examples
Account Notification: These will include messages stating that you are enrolled in receiving messages, personal check-ins, updates on financial assistance, etc.
Ex. Thanks for joining the Recovery Cafe JoCo as a part of Upstream Prevention, Inc. Texting this number will get you in contact with a peer or our cafe staff. Reply STOP to unsubscribe, or HELP for more information..
Informational: These will include messages related to the schedule, upcoming events, and volunteer opportunities.
SMS Consent Form – Required for 10DLC
SMS Consent Form
Name: ____________________________________________
Phone Number: ____________________________________
Email: ___________________________________________
With your consent, Upstream Prevention, Inc. would like to send informational text message communications from (463) 240-6425 to your mobile number listed above, in response to your questions or to provide information relevant to your relationship with us.
Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. You can reply STOP at any time to unsubscribe from messaging, or HELP for assistance. Your mobile opt-in information is never shared with third parties. Our privacy policy and messaging terms and conditions are available at https://upstreamprevention.org/wp-content/uploads/2025/02/Upstream-Prevention-RCJoCo-Privacy-Policy.pdf for more information.
Do you consent to receive informational text messages from Upstream Prevention, Inc., from (463) 240-6425?
– ☐ Yes, I wish to receive informational text messages from Upstream Prevention, Inc..
– ☐ No, I do not wish to receive any text messages from Upstream Prevention, Inc..